Member Services
CLIENT EXPERTISE AND FRIENDLINESS
LIVE ASSISTANCE
INTERDEPARTMENTAL COLLABORATION
The Ewald Consulting Member Services team is the nerve center for clients and association members. Team members are often the first point of contact, answering questions by phone, email and live online chat.
Our team of professional, friendly, helpful customer service staff is dedicated to answering phone lines with the name of the client and keeping an up-to-date “Book of Knowledge” for all team members to accurately represent the client professionally and knowledgeably about core activities.
Very quick to answer my questions
“What I like best about my experience with the live website chat and the Member Services team was how knowledgeable they were, and how quickly they answered my questions. ‘I can help you with that’ and ‘I can do that for you right now’ are two of the best phrases ever when you are having a problem, and I heard both of them. My technical problem was solved in less than a minute and the financial component took virtually no time. And the team ran both aspects without my prompting! I was in good hands.”
The Services
- Room meeting space management
- Electronic document storage
- Executive Director admin support
- Client correspondence (email/phone/mail)
- Live phone answering
- Physical storage (offsite/onsite)
The Team
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Barb Mann
Member Services and Operations Manager
I love nature, yoga, baking cookies, & playing the flute. -
Jeanne DeMartino
Senior Member Services Specialist
I love to travel with friends, time with family, and road races on the weekends.
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Kim Olson
Member Services Representative
I love to travel, read and meet for coffee!
Barb Mann
Member Services and Operations Manager
I love nature, yoga, baking cookies, & playing the flute.
Jeanne DeMartino
Senior Member Services Specialist
I love to travel with friends, time with family, and road races on the weekends.
